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Privacy Policy: How We Handle Your Information

Clear, plain-language privacy disclosures outlining our information handling and routing practices.

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1. Overview and Our Role as a Referral Service

This Privacy Policy explains how Cincinnati Foundation Repair Co (“we,” “us,” or “our”) collects, uses, protects, and discloses personal information when you visit our website, submit a service request, or contact our phone number.

Cincinnati Foundation Repair Co is an independent referral and marketing service operated by Ground Level Growth. We connect property owners throughout Greater Cincinnati with qualified, independent local foundation repair and basement waterproofing contractors. We do not perform structural repairs, foundation underpinning, crack injection, or waterproofing services ourselves.

When you submit an inquiry through our forms or call our dedicated telephone lines, you are requesting to be connected with an independent local contractor who services your community. This policy provides complete transparency regarding how your contact information and property details are processed and shared.

2. Information We Collect

We collect information directly from you when you interact with our website or communicate with our team, as well as technical data automatically generated during your visit.

Contact and Property Details Submitted Directly

When you request an estimate, schedule an inspection callback, or contact us through our website, you may provide:

  • Contact information: Full name, telephone number (mobile or landline), and email address.
  • Property location: Physical street address, city, state, and ZIP code where service is requested.
  • Structural and foundation details: Description of the problem (such as foundation settlement, diagonal wall cracks, basement wall bowing, water intrusion, or crawl space moisture), age of the home, timeline for repairs, and any specific notes or photos you submit.
  • Urgency level: Project timing indicators (such as active structural movement or flooding, upcoming real estate closing, or exploratory planning).

Communications and Phone Call Records

When you call our telephone line, our telecommunications platform may record or transcribe the conversation for quality control, staff training, and referral verification. We also log call metadata, including:

  • Caller phone number (Caller ID)
  • Call date, time, and duration
  • Referral source and campaign identifiers

Automatically Collected Device and Technical Data

When you navigate our website, our web servers and analytics systems automatically record standard technical data:

  • Internet Protocol (IP) address and approximate geographic location (city and region)
  • Device hardware specifications, operating system, and screen resolution
  • Browser type and version
  • Referring website URL, landing page, pages viewed, time spent per page, and navigation clicks

3. How We Use Your Information

We use the information we collect for the following specific purposes:

  • Referral routing: Connecting your inquiry with an independent local foundation repair and waterproofing contractor who serves your neighborhood.
  • Inquiry confirmation: Contacting you via phone call, text message (SMS), or email to verify your property details, clarify repair needs, and coordinate contractor dispatch.
  • Customer support: Responding to your questions, feedback, or requests for service area verification.
  • Platform security: Detecting fraudulent inquiries, preventing spam submissions, and verifying genuine homeowner requests.
  • Analytics and optimization: Evaluating website usability, measuring advertising campaign effectiveness, and improving technical performance.
  • Legal compliance: Satisfying legal obligations, defending against legal claims, and enforcing our terms of service.

4. Referral Partner Routing and Information Sharing

We do not sell, rent, or trade your personal information to third-party data brokers, multi-tiered lead aggregators, or unsolicited telemarketers. Information sharing is restricted to the specific contexts outlined below:

Paired Local Service Contractors

To fulfill the primary purpose of our service, we share the contact details and property information you submit with our paired local foundation repair contractor operating in Greater Cincinnati. Once routed, the contractor receives:

  • Your name, phone number, and email address
  • Your property address and service ZIP code
  • Your description of the structural issue, photos, and project urgency

The contractor uses this information to contact you directly, discuss your structural concerns, conduct an on-site evaluation, and provide an estimate. Once shared, the contractor’s handling of your information is subject to their own business practices and privacy policies.

Technology and Infrastructure Service Providers

We share data with trusted third-party vendors who provide operational infrastructure necessary to host and manage our site, including:

  • Form processing and cloud database management platforms
  • Telecommunications and call-tracking software
  • Web hosting, content delivery networks (CDNs), and DDoS mitigation services
  • Privacy-compliant website analytics services

These service providers receive only the data necessary to perform their specific functions and are bound by confidentiality and security agreements.

We may disclose your information if required to do so by applicable law, court order, regulatory mandate, or valid subpoena, or if we determine in good faith that disclosure is necessary to protect the safety, property, or legal rights of our users, the public, or our company.

5. SMS and Telephone Communications Disclosures

We are committed to full compliance with the Telephone Consumer Protection Act (TCPA) and mobile carrier 10-Digit Long Code (10DLC) guidelines.

By providing your telephone number on our estimate forms or web pages, you provide express written authorization for Cincinnati Foundation Repair Co and our paired local foundation contractor to contact you by telephone call or SMS/MMS text message regarding your inquiry.

  • You acknowledge that calls or messages may be delivered using automated dialing systems, automated notification platforms, or prerecorded voice messages.
  • Providing telephone consent is never a condition of purchasing any property, goods, or services.

Message Frequency and Wireless Carrier Rates

  • Frequency: Message frequency varies based on your inquiry. Homeowners typically receive between 1 and 3 text messages related to appointment confirmation, scheduling reminders, or service follow-up.
  • Carrier rates: Standard message and data rates may apply depending on your individual mobile wireless service plan.

Opt-Out and Help Instructions

You have complete control over text communications:

  • To stop messages: Reply STOP to any text message you receive from us or our partner contractor. Upon receiving your STOP request, we will send one final confirmation text and cease sending SMS messages to that number.
  • To get assistance: Reply HELP for support information, or reach us directly using the contact methods below.

Mobile Information Non-Sharing Clause

No mobile information or SMS opt-in consent will be shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes. All text messaging data is held strictly confidential between you, our routing platform, and the designated service contractor.

6. Cookies, Tracking, and Analytics

Our website uses cookies and similar browser storage technologies to maintain site functionality and evaluate user experience.

Types of Cookies Used

  • Essential cookies: Technical cookies required to render page templates, maintain secure form submissions, and manage site navigation.
  • Analytics and performance cookies: Analytical scripts that collect aggregated, de-identified metrics regarding page visits, visitor pathways, and form submission conversions. These tools assist us in improving page layout and ensuring content clarity.

Most web browsers accept cookies by default. You can adjust your browser settings to reject cookies or prompt you before accepting a cookie from websites you visit. Disabling cookies will not prevent you from browsing our informational guides or submitting our callback forms.

7. Data Security and Storage Standards

We maintain administrative, technical, and physical security safeguards designed to protect your personal and property data against unauthorized access, loss, alteration, or misuse:

  • Encryption in transit: All web traffic and form submissions are encrypted using Transport Layer Security (TLS/HTTPS).
  • Restricted access: Access to customer inquiries and call logs is restricted strictly to authorized personnel and technical administrators who require access to operate the referral routing service.
  • Storage minimization: We retain personal information only for the duration necessary to connect you with a contractor, resolve inquiries, satisfy warranty or dispute verification, and fulfill legal record-keeping obligations.

While we apply rigorous security protocols, no internet transmission or electronic database is completely invulnerable. We encourage you to use caution when sharing sensitive personal information online.

8. Your Privacy Rights and Data Choices

Depending on your jurisdiction, you have specific legal rights regarding the personal information we maintain:

  • Right to access: You may request confirmation of whether we hold your personal information and obtain a copy of that data.
  • Right to correction: You may request that we correct inaccurate or incomplete contact or property information.
  • Right to deletion: You may request that we delete your contact information and inquiry history from our active systems, subject to legal record-retention requirements.
  • Right to withdraw consent: You may withdraw consent to receive marketing or informational calls, emails, or text messages at any time.

Ohio and Regional Consumer Protections

For residents of Ohio and Northern Kentucky, we honor consumer rights regarding data transparency and fair information practices. We do not sell your personal data to third parties for monetary compensation. If you wish to submit a privacy request, please contact us using the details provided below. We do not discriminate against any user for exercising their privacy rights.

9. Children’s Online Privacy

Our website and services are intended exclusively for adult property owners, commercial facility managers, and individuals capable of entering binding agreements. We do not knowingly solicit, collect, or maintain personal data from individuals under 18 years of age (or under 13 pursuant to the Children’s Online Privacy Protection Act). If we discover that personal information from a minor has been collected inadvertently, we will promptly delete it.

Our site may reference or link to third-party websites, including municipal building departments, trade organizations, or contractor business profiles. We do not control and are not responsible for the privacy practices, content, or policies of third-party platforms. We advise reviewing the privacy terms of any external website you visit.

11. Revisions to This Policy

We may update this Privacy Policy periodically to reflect changes in our operational procedures, contractor network, or legal requirements. When updates occur, we will revise the “updated” date at the top of this page. Continued use of our website following any posted modifications constitutes acknowledgment of the revised terms.

12. Contacting Us

If you have questions regarding this Privacy Policy, wish to exercise your data rights, or want to verify the handling of an active inquiry, you may contact us:

Call (555) 555-0100